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Last Updated: January 2026

Vip3 Privacy Policy — Our commitment to protecting your information

Vip3 takes your personal data very seriously. This Privacy Policy clearly outlines what information we collect, how it is used, and what rights you have.

Last updated: 1 January 2026 — Version 2.5
Table of Contents

This privacy policy applies to all services on the vip3 platform — including the website, mobile app, and all associated channels. By using vip3, you agree to this policy.

Vip3 is one of Bangladesh's most trusted online betting and casino platforms. We believe that protecting user privacy is essential to building a safe digital environment. That's why our Privacy Policy is built in compliance with international GDPR standards and local data protection regulations.

The purpose of this policy is to keep you informed — what data we hold, why we hold it, and what you can do about it. No complex legal jargon — everything is explained in plain, simple language. Our goal is for you to feel completely at ease while using vip3.

This Privacy Policy was last updated on 1 January 2026. Any future changes will be posted on this page, and members will be notified by email.

Section 02

What information we collect

Vip3 only collects information that is strictly necessary. Requesting irrelevant or excessive data goes against our policy. The data we collect falls into two categories:

1. Information you provide directly

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Residential Address
  • National ID or Passport Number (for KYC verification)
  • Payment method details (Mobile Pay/Nagad number, etc.)

2. Automatically collected information

  • IP Address & Device Type
  • Browser type & operating system
  • Platform Usage Time & Activity History
  • Login time & session data
  • Cookies & tracking pixel data
Data Types Purpose Required?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email & phone Sending communications and security alerts Yes
National ID KYC Verification & Financial Regulatory Compliance Withdrawal Timeframe
Payment information Transaction processing & fraud prevention Yes
IP & device Security Monitoring & Session Protection Automatic
Usage history Service Improvement & Personalized Experience Automatic

Section 03

How Your Data Is Used

Vip3 uses collected data only for specific, legitimate purposes. Our core principle is minimal use — we only use what is necessary. The main reasons we use your data are:

  • Account Management: To handle registration, login, KYC verification, and account security.
  • Payment Processing: To ensure accuracy in deposits, withdrawals, and bonus payments.
  • Customer Support: To resolve your complaints or questions promptly.
  • Fraud prevention: To detect suspicious activity and keep your account secure.
  • Legal Obligation: To meet regulatory compliance requirements.
  • Service Improvement: To analyze user experience and improve the platform.
  • Promotional Communications: To send you offers and bonus information with your consent.
Important: vip3 never sells your information to advertisers or third parties. To stop receiving promotional emails or SMS, contact our support team at any time.

Section 04

Who Your Data Is Shared With

Vip3 does not sell or commercially share your personal data with anyone. However, there are limited circumstances where disclosure may be necessary:

  • Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the limited information needed to complete a transaction.
  • KYC service provider: Approved third-party providers for identity verification.
  • Legal authorities: Relevant authorities when required by court order or legal obligation.
  • Audit firm: Information required for licensing authority audits.

All third parties listed above are contractually bound to comply with vip3's privacy standards. They have no right to use your information for their own purposes.

For all international data transfers, vip3 ensures data protection through Standard Contractual Clauses (SCC).

Section 05

Cookies policy

Vip3 uses cookies on its website and app to keep your session active without requiring you to log in each time, and to tailor your experience to your preferences. The types of cookies we use:

  • Essential Cookies: These are strictly necessary for the site to function properly and cannot be disabled.
  • Functional Cookies: To remember your language preference, login session, and dashboard settings.
  • Analytics Cookies: To understand which pages are used most, helping us improve your experience.
  • Marketing Cookies: To show you relevant offers with your consent.

You can disable or delete cookies from your browser settings at any time. However, disabling certain cookies may affect the functionality of some features on the site.

Section 06

How Long Your Data Is Retained

Vip3 retains your data only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected:

Data Types Retention Period
Account Information (Active Account) Until Account Closure
Transaction Records 5–7 Years as Required by Law
KYC Documents 5 Years After Account Closure
Gaming History 3 Years After Account Closure
Cookies & session data 30 Days to 1 Year
Support chat records 2 Years
Please Note: Certain data must be retained for a defined period due to legal obligations, even after your account is closed.

Section 07

Security Measures

Vip3 has implemented the highest industry-standard technical and organizational measures to protect your data. Our security layers include:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: To protect against server attacks.
  • Regular security audits: Annual penetration testing by third-party security firms.
  • Encrypted Database: Stored data is also kept in encrypted form.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.

In the event of a security breach, vip3 will notify the affected members and relevant regulatory authorities within 72 hours, in accordance with legal requirements.

Section 08

Your rights

As a vip3 member, you have several important rights over your personal data. These rights are recognized under international privacy law:

1
Right to Access You may request a full overview of the data we hold about you at any time. We will respond with full details within 30 days.
2
Right to Rectification If any of your information is incorrect or outdated, you can request a correction. We'll update it as quickly as possible.
3
Right to erasure Unless required by law, your personal data will be deleted upon request.
4
Right to Restrict Processing In certain circumstances, you may request that processing of your data be temporarily suspended.
5
Right to Data Portability You can request an export of your data in a machine-readable format.
6
Right to withdraw consent You may withdraw your consent to marketing communications or optional data processing at any time.
To exercise your rights: Email us at support@vip3.run or reach our support team via live chat. We'll respond within 30 business days.

Section 09

Child protection policy

Vip3 strictly does not provide services to anyone under the age of 18. Our platform is for adults only. Age is verified at registration, and identity documents may be requested if there is any doubt.

Any account found to belong to a minor is immediately closed and all collected data is deleted.

If you believe a minor is using our platform, please notify us immediately at support@vip3.run.

Section 10

Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Data Protection Team:

  • Email: support@vip3.run
  • Live Chat: Chat icon at the bottom right of the website
  • Response Time: Up to 30 Business Days

If our response does not resolve your concern, you may file a complaint with the relevant regulatory authority. vip3 is always ready to cooperate.

What Makes vip3's Privacy Policy Different

Every Step We Take Is to Earn Your Trust

Transparent Policies in Bangla

No complex legal language. vip3's Privacy Policy is written in plain, simple English so every member can fully understand it.

GDPR Compliance

We comply with international GDPR standards and local data protection regulations. There is no compromise on protecting your data.

256-bit encryption

Every transaction and piece of personal data is protected using military-grade SSL encryption.

No Sale of Data

Vip3 never sells your data to third parties. This is a core principle with no exceptions.

Full control in your hands

You can view, correct, delete, or export your data yourself. Our support team is always here to help.

Regular Updates & Notices

If the Privacy Policy is updated, members will be notified in advance via email and SMS. No surprises.

Common Privacy Questions

What members ask most

vip3 does not store your full bank or Mobile Pay password. Only the mobile number or account ID needed to process transactions is stored, and it is kept in encrypted form. All transactions are completed through a payment gateway — no card or PIN details ever reach our servers.

Most personal data is deleted after account closure. However, transaction records and KYC documents must be retained for a specified period (3–5 years) due to legal obligations. This data is not used for any commercial purpose.

Yes, you can opt out of promotional communications at any time. Click the "Unsubscribe" link at the bottom of any email, or send a request to support@vip3.run. Note that essential security and account-related messages cannot be disabled, as they are sent for your protection.

Yes, our policy may be updated due to business or legal changes. For any significant updates, we will notify you via email and SMS at least 7 days in advance. The date of the latest update and version number are always displayed at the top of this page.

Absolutely. In the event of a data breach, we will notify affected members by email and SMS within 72 hours in accordance with legal requirements. Immediate steps will also be taken to minimize harm, and the relevant regulatory authorities will be informed.

Trusted platform

Your data is safe — join vip3 today

A transparent privacy policy, robust security, and the trust of millions of members — vip3 is Bangladesh's most reliable betting platform.

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